(Junior) Customer Operations Manager (m/f/d)

Berlin, Berlin   |   Full Time

Being a Customer Operations Manager at Joblift means having a vital role in customer-related aspects of our business. You are end-to-end responsible for 10+ million jobs on our platform delivered to us by 500+ customers and you’re thus always streamlining and automating our customer-related processes further. With enthusiasm, new ideas and an analytical mindset you constantly increase our customer satisfaction. Also, your colleagues will love you ;) 

Your exciting responsibilities include:

  • Working with a team of two in a central business function 
  • End-to-end responsibility for customer-related software and processes, in addition to process creation and optimization
  • Developing our operational capabilities, such as integrating new APIs, supporting the implementation of new internal systems & processes and maintaining these
  • Negotiating between various business functions, analyzing business decisions and executing new ideas 

Ideally you bring:

  • At least 1 years of experience in business operations
  • Experience with technical issues & systems (Excel / SQL / Google BigQuery / XML ...)
  • An ability to communicate & negotiate between different stakeholders
  • Project management skills & a systematic way of working and managing tasks 
  • Fluent German and English skills (C1 and above)

Nice to have:

  • Experience with Freshworks (FreshSales, FreshDesk, FreshCaller, etc.) and GSuite 
  • First knowledge of feed management software such as ProductsUp or ClickCast 
  • Experience with XML/ basic scripts 
  • Knowledge of regular expressions (RegEx)

What we offer:

  • A supporting & stable environment to learn and grow in 
  • A workplace empowering you to work independently - we trust in you!
  • Exposure to product development, business management and business analytics
  • An energetic team of passionate and skilled people with fast decision-making procedures
  • Regular coaching and feedback sessions to help you grow and develop in your role
  • An international and fast-paced working environment based on our core values; ownership & accountability, eagerness & curiosity, as well as entrepreneurship
  • A very transparent information policy with flat hierarchies that value the individual

Additional information:

  • Start: asap
  • Location: Berlin, Mitte
  • We are especially happy about applications from people with disabilities!

If you want to support our team and be part of one of the fastest growing Tech startups, apply now!

Submit Your Application

You have successfully applied
  • You have errors in applying