Operations

(Junior) Customer Operations Manager (m/f/d)

Berlin, Berlin   |   Full Time

Being a Customer Operations Manager at Joblift means having a vital role in customer-related aspects of our business. You are end-to-end responsible for 10+ million jobs on our platform delivered to us by 500+ customers and you’re thus always streamlining and automating our customer-related processes further. With enthusiasm, new ideas and an analytical mindset you constantly increase our customer satisfaction. Also, your colleagues will love you ;) 


Your exciting responsibilities include:


  • Working with a team of two in a central business function 
  • End-to-end responsibility for customer-related software and processes, in addition to process creation and optimization
  • Developing our operational capabilities, such as integrating new APIs, supporting the implementation of new internal systems & processes and maintaining these
  • Negotiating between various business functions, analyzing business decisions and executing new ideas 


Ideally you bring:

  • At least 1 years of experience in business operations
  • Experience with technical issues & systems (Excel / SQL / Google BigQuery / XML ...)
  • An ability to communicate & negotiate between different stakeholders
  • Project management skills & a systematic way of working and managing tasks 
  • Fluent German and English skills (C1 and above)

Nice to have:

  • Experience with Freshworks (FreshSales, FreshDesk, FreshCaller, etc.) and GSuite 
  • First knowledge of feed management software such as ProductsUp or ClickCast 
  • Experience with XML/ basic scripts 
  • Knowledge of regular expressions (RegEx)


What we offer:

  • A supporting & stable environment to learn and grow in 
  • A workplace empowering you to work independently - we trust in you!
  • Exposure to product development, business management and business analytics
  • An energetic team of passionate and skilled people with fast decision-making procedures
  • Regular coaching and feedback sessions to help you grow and develop in your role
  • An international and fast-paced working environment based on our core values; ownership & accountability, eagerness & curiosity, as well as entrepreneurship
  • A very transparent information policy with flat hierarchies that value the individual


Additional information:

  • Start: asap
  • Location: Berlin, Mitte
  • We are especially happy about applications from people with disabilities!

If you want to support our team and be part of one of the fastest growing Tech startups, apply now!

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